SONO: Exploring the Sonos App for Integrating New Physics and Artificial Intelligence Technologies in the SO(10) Framework Using Adaptive Motion Recognition
We appreciate you being patient as we address the issues. We know we have work to do to earn back your trust and are working hard to do just that. You can email me at [email protected] with your feedback.
We created the app in order to create a better experience, with the ability to drive innovation in the future,and with the knowledge that it would get better over time. We have found a number of issues since launch. Fixing these issues has delayed our prior plan to quickly incorporate missing features and functionality.
Since May 7, we have released new software updates approximately every two weeks, each making significant and meaningful improvements, adding features and fixing bugs. Please see the release notes for Sonos software updates for detailed information on what has been released to date.
We plan to release new software updates on a bi-weekly basis. With each release, we will share detailed notes on what we’ve addressed and what we’re working on next in our community.
Sonos Home Theater System Is Not Designed For Home Entertainment. How I Meticulously Destroyed the Play System When It Was All Built For Its Audio
I am trapped by hardware and stuck with software that are unable to edit my music until September. Maybe I’m just another foolish dreamer. At least my Roku TV still works.
And yet, this feeling of frustrated disappointment is oddly familiar. My family used to be a fully Sonos household, with Play speakers extending throughout our home and out to my husband’s workshop. I ditched the Play system in 2020 because I could no longer deal with the company’s decision to split its controller software into two separate Sonos apps, one for new speakers and one for legacy speakers. I have to do a mental math to remember which app controls which speaker when I want to change the music.
It’s worth nothing here that Sonos’ hardware remains the gold standard in the premium consumer audio world. My colleague Parker Hall refers to the Era 100 as the new smart speaker standard; the Ace wireless headphones earned an 8/10 and a WIRED Recommends badge. When I finally got my Sonos home theater system up, my jaw dropped at the richness and depth of the jungle noises in Land of Bad. (Bomb go boom!)
That’s a short list, and maybe it is too short. The number of improvements the company needs to make is—no point in beating around the bush here—preposterous. I am having trouble thinking of an app update fiasco large enough to compare it to this one, because in my time as a consumer tech reporter and editor, I cannot think of another software update that took away users’ ability to control the volume.
“I thought the smart home was supposed to make your life easier,” my husband commented as he watched me factory reset the Sub a few times and then bang my head against a wall and cry before calling.
I had a problem setting up my home theater system. I was trying to add a Sonos wireless subwoofer to my network, but according to Sonos’ mobile app, the Sub was nowhere to be found. The app would throw a “Could not connect” message, or—even weirder—show me that I was trying to connect a gray box labeled “product” with a serial number that had nothing to do with anything.